Return & Refund Policy

Last updated: April 8, 2026

This Return & Refund Policy outlines how returns, refunds, and exchanges are handled on suncomollc. Please review the following terms carefully before making a request.

1. Return Window And Eligibility

We accept returns, refunds, or exchanges within 30 days from the date of delivery.

This policy applies to:

• Customers who purchase directly from suncomollc
• Orders delivered within the United States only

Requests made after the 30-day period may not be accepted.

2. Reasons For Return

You may request a return under the following circumstances:

• Change of mind: The item is no longer wanted, does not match your preferences, or is not suitable
• Order issues: The item is defective, damaged, incorrect, or missing from your order

3. Eligible Return Conditions

To be eligible for a return, items must meet the following conditions:

• In new and unused condition
• Unwashed and unworn
• With original tags attached
• Returned in the original packaging

Items that do not meet these conditions may not qualify for a refund or exchange.

4. Return Shipping & Fees

• Return Label: A return shipping label will be provided via email once your return request is approved
• Return Shipping Cost: Customers are responsible for return shipping fees for all returns except in cases where the item is defective, incorrect, or incomplete due to our error
• Restocking Fee: We do not charge any restocking fees

5. Return Process

To initiate a return, please follow these steps:

1. Contact our support team via email
2. Provide your order number and reason for return
3. Wait for approval and return instructions
4. Use the provided return label to send the item back

Return Address: 110-16 Liberty Ave, South Richmond Hill, NY 11419, United States

Please note:

• Returns sent without prior contact and approval may be refused
• We reserve the right to decline refunds for unauthorized returns

6. Exchanges

We accept exchanges within the 30-day return period.

If you wish to exchange an item, please follow the same process as a return and specify the replacement item in your request.

7. Refunds

• Processing Time: Refunds are processed within 5 business days after the returned item is received and inspected
• Refund Method: Refunds will be issued to the original payment method

Refund conditions:

• Full Refund:
• Orders with defects, incorrect items, missing items, or canceled within the allowed timeframe
• Partial Refund (Change of Mind):
• Original shipping fees will be deducted from the refund amount

Please allow additional time for the refund to reflect in your account depending on your payment provider.

8. Contact Information

If you have any questions or need assistance, feel free to contact us:

• Email: support@suncomollc.com
• Customer Support Hours: 24/7

Thank you for shopping with Suncomollc. We appreciate your trust and are here to support you every step of the way.